In the Add Devices page of the Addigy portal, you have several choices to download the Addigy Agent Installer and Addigy MDM: 


Recommended for macOS Mojave (10.14.0) and newer:

  1. Install via MDM


Recommended for macOS High Sierra (10.13.0) and older.

  1. Install with Package (.pkg)
  2. Install with Terminal (CLI)



Removing Addigy from a Device

If you would like information on how to remove a device from Addigy, check out our other Knowledge Base:

https://addigy.freshdesk.com/solution/articles/8000054002-removing-devices-from-addigy


Additional notes for Agent Installation methods

Download your organization's .pkg installer using the Distribution URL option.

This will require administrator-level privilege to run our .pkg installer, like most applications that use a PKG it is a small wizard walk-through to install the local Addigy Agent.

MDM can be installed afterward using the +MDM button in the Actions column. Keep in mind this method will require User Approval for the MDM Enrollment Profile.

Use the Single command-line install option.

This will use root privileges to install the Addigy Agent via terminal. It can work silently if you have an existing remote-ssh tool or remote access to the device. This runs a terminal command to install the Addigy Agent .PKG into your specific organization.

MDM would need to be installed thereafter silently and would require user approval.

Use the MDM Profile option.

For general questions about configuring MDM, see our article Addigy Mobile Device Management (MDM) Integration. This will require an administrator username and password when trying to initially install and approve the '.mobileconfig' file after accessing the MDM enrollment link. 

This will also subsequently install the Addigy Agent silently if the device is a macOS Device.

This bypasses the requirement for User Approved MDM as the Device will have manually installed the MDM Profile or it's installed via Automated Device Enrollment which does this automatically.







If you have an Addigy account and have additional questions, you can create a ticket by emailing support@addigy.com.

Alternatively, you can submit a support request within Addigy.