Maintenance items within the Addigy platform are scheduled tasks to run on a regular basis for your devices. This makes them inherently proactive tools for keeping your devices up to spec and in tip-top shape.


The capability to run Maintenance items based on device time is now available. See this KB for details and how to enable this feature for your organization now.

To create a Maintenance item:

  1. Select the Policies link on the Navigation bar.
  2. Click the Catalog button on the top-right section of the page, 
  3. Select the Maintenance tab in the catalog section.
  4. Click the New button.



A Create Maintenance modal window will appear with options for your maintenance item. Here is a brief description of each item:

  • Name - this is the name that will appear in you Catalog and Policies.
  • Custom Script or Saved Script - 
    • If Custom Script is selected, enter your script
    • If Saved Script is selected, choose 1 or more scripts created under Devices -> Manage
  • Frequency - Daily/Weekly/Monthly - the schedule on which the Maintenance item will be run
  • Prompt User - when true, the user will receive a prompt before the Maintenance item runs. They may choose to proceed or cancel the Maintenance item from running.
    • Days before forcing - Only available when Prompt User is checked and Frequency is Weekly or Monthly. The number of attempts to attempt to run the maintenance before forcing, the user will not be prompted the item will be run.
  • Time / Money Savings
    • Job time in minutes - a simple calculator based on your organizations EBA global setting to calculate your engineers' time saved.

Note: if the device is offline at the time the maintenance job runs, the job will be re-scheduled for the next day at the same time and count that as one failed attempt. If a user declines a maintenance prompt, that will also count as a failed attempt. And if a maintenance item is forced, an email will be sent with a summary of the forced maintenance jobs.


When you're happy with the maintenance settings, click on the Save button in the bottom right of the window.


The new maintenance will show as an item in your maintenance catalog. To run this on your devices, follow our instructions for Configuring and Deploying a Policy.

If you'd like help creating your maintenance item, you can also copy maintenance templates into your personal Maintenance tab by going first to Public Maintenance and clicking Copy to my Maintenance on the desired template.

If you have an Addigy account and have additional questions, you can create a ticket by emailing support@addigy.com.

Alternatively, you can submit a support request within Addigy.