Prerequisites

Please ensure that you have whitelisted all Addigy URLs and corresponding functionality to ensure the Addigy agent can connect to the required endpoints. For more information on the network requirements of Addigy, see our article Complete Port Usage for Addigy.


Recommended AV and AM Exclusions

The base Addigy agent is a small, lightweight package by design (2.4 MB currently). This allows the distribution of the package to have a much smaller footprint on an environment for initial deployment. However, the Addigy agent will download and leverage several larger files, binaries, and scripts to perform its required actions. If you would like to exclude Addigy, we suggest that you whitelist the following folders and files within third-party security software to ensure the Addigy agent can perform the necessary tasks without hindering performance.


Addigy Agent

/Library/Addigy/(Recommended Agent Binaries specifically listed here or detailed below under Agent Binaries.)
/System/Library/Fonts
/Users/*/Library/Application Support/com.addigy.macmanage/Cache
/Library/LaunchDaemons/com.addigy.agent.plist
/Library/LaunchDaemons/com.addigy.collector.plist
/Library/LaunchDaemons/com.addigy.lan-cache.plist
/Library/LaunchDaemons/com.addigy.policier.plist
/Library/LaunchDaemons/com.addigy.updater.plist
/var/AddigySSH



Addigy Agent Binaries 

/Library/Addigy/go-agent
/Library/Addigy/auditor
/Library/Addigy/collector
/Library/Addigy/data_key_client
/Library/Addigy/filevault-manager
/Library/Addigy/go-utils
/Library/Addigy/reporter
/Library/Addigy/lan-cache
/Library/Addigy/speedtest-cli
/Library/Addigy/tunnel
/Library/Addigy/update-installer
/Library/Addigy/user-manager
/Library/Addigy/maintenance-scheduler (Available via Public Beta Maintenance - July 1 2021)
/Library/Addigy/AddigyIDSync (Required for Addigy Identity - July 1 2021)
/Library/Addigy/pstunnel (Public Beta LiveTerminal v2 -July 12 2021)


ConnectWise Control (previously ScreenConnect)

/opt/connectwisecontrol-92fde59311b74250.app/*
/Library/LaunchDaemons/connectwisecontrol-92fde59311b74250.plist
/Library/LaunchAgents/connectwisecontrol-92fde59311b74250-launch-prelogin.plist
/Library/LaunchAgents/connectwisecontrol-92fde59311b74250-launch-onlogin.plist
/Library/Addigy/connectwisecontrol-92fde59311b74250.plist
/opt/connectwisecontrol-92fde59311b74250.app
/tmp/ScreenConnect.pkg


Splashtop Remote Control Beta (July 12 2021)

/Library/LaunchDaemons/com.splashtop.streamer-daemon.plist
/Library/LaunchDaemons/com.splashtop.streamer-srioframebuffer.plist
/Library/LaunchAgents/com.splashtop.streamer-for-root.plist
/Library/LaunchAgents/com.splashtop.streamer-for-user.plist
/Users/Shared/SplashtopStreamer
/Users/Shared/SplashtopStreamer/SPLOG.txt
/tmp/com.splashtop.specificfilenames*


If your organization continues to experience issues after adding this exclusions to your security software, please contact our the Addigy support team: support@addigy.com.


If you have an Addigy account and have additional questions, you can create a ticket by emailing support@addigy.com.

Alternatively, you can submit a support request within Addigy.