The Support Access feature is an important part of our platform for both our users and our team, as it allows our Support Agents to investigate and troubleshoot issues with your Addigy account. By default Support Access is enabled on your account, but can be disabled whenever you choose.
Support Access can be toggled by following these easy steps.
1. Navigate to the Account > Settings page in the navigation panel of your Addigy portal, enable the "Allow Addigy Support Access" toggle.
You can also place limits on the session time for Support Access by using the "Support expires in (minutes)" field.
Support Access is not required for your account, though it will allow our Support Team to more accurately and quickly investigate your issues. Feel free to disable or enable Support Access as you see fit.
If you have an Addigy account and have additional questions, you can create a ticket by emailing firstname.lastname@example.org.
Alternatively, you can submit a support request within Addigy.