Occasionally, communication between Addigy and Apple’s Automated Device Enrollment service (part of Apple Business/School Manager) can be interrupted. This article will explain the main causes for this and how to remediate broken communication.  

Updates to Apple Software License Agreement

Major operating system releases to macOS, iOS, or tvOS can trigger updates to Apple’s Software License Agreement. This usually occurs with major point revisions and will require the administrator to login to Apple Business/School Manager and accept the new Terms of Service. Once accepted, communication between Addigy and Automated Device Enrollment can resume. 

To expedite the process, the Retry button underneath the Upload Server Token area will try to establish communication again.

To expedite the process of Addigy recognizing that the new Terms and Conditions have been accepted navigate to Policy, and open the Policy --> Integrations --> Automated Device Enrollment where you have loaded your Automated Device Enrollment Token. You should see a message similar to the following. Then press "Retry". 

When the error has cleared, scroll down to Automated Enrollment Devices and press the "Scan Now" button.  

For more information about Terms of Service updates from Apple, please review their support document at: https://support.apple.com/en-us/HT203063

Service Interruptions

If a major release has not occurred recently or updated terms have been accepted, a service interruption may be occurring. This can usually be attributed to a temporary interruption due to upgrades in software or servers. Below are links to Apple and Addigy status pages.

Apple System Status: https://www.apple.com/support/systemstatus/

For Apple, verify that the following services are green:

  • Apple Business Manager or Apple School Manager

  • Device Enrollment Program

  • iOS Device Activation

Addigy System Status: https://status.addigy.com

For Addigy, verify that the following services are operational:

  • Addigy MDM Service

  • Addigy Cloud Interface

Unsubscribing to Email Alerts:

Addigy will continuously remind you of the importance of updating your token if you have not done so already, In order to discontinue the emails you must do one of the following things:

  • Remove the DEP token from Addigy
  • Approve the ToS in Apple Business/School Manager

If you have an Addigy account and have additional questions, you can create a ticket by emailing support@addigy.com.

Alternatively, you can submit a support request within Addigy.