Sometimes the status of an MDM Software Update can be Undetermined if the device has not queried for updates in a while or if a product code varies slightly between commands. In most situations, performing the task will function normally and the Undetermined status will change once an update is in process. To get additional information from the device about updates, our Addigy API can be used to gather additional information about the updates and installing them.

If you have an Addigy account and have additional questions, you can create a ticket by emailing

Alternatively, you can submit a support request within Addigy.