The following applies only to customers who are enrolling devices via Apple's Automated Device Enrollment program and/or deploying Apps via Apple Business or School Manager. If you are not using Apple Business or School Manager this  does not impact you. 

Occasionally Apple updates the program terms and conditions for Apple Business Manager and Apple School Manager. When this occurs it is REQUIRED that your organization accepts the new terms and conditions. When the new terms and conditions are released you will no longer be able to enroll devices or deploy new apps until an administrator signs in to Apple Business Manager or Apple School Manager and accepts the new terms. 

Full details on how to accept the new terms and conditions are here.

If you have not accepted the updated terms and conditions, you will see the following in Addigy. This error indicates that you need to login into Apple Business / School Manager and accept the new Terms and Conditions. If accepting the new terms and conditions does not correct this problem please see this KB for additional steps you can take. It may require setting up the connection between the Policy and Apple Business / School Manager to correct.

Addigy will send the following email when a Policy with a broken connection to Apple Business / School Manager to all of the Addigy Users. 

If you have an Addigy account and have additional questions, you can create a ticket by emailing

Alternatively, you can submit a support request within Addigy.