Custom Profiles have allowed Addigy Admins to upload and deploy profiles (.mobileconfig) for many years. With the introduction of Big Sur, profiles can no longer be installed via command-line tools/agents. 

As announced earlier, because of these changes we are deprecating Custom Profiles and recommend installing all profiles via our MDM Configurations option in the catalog.

What happens to all my existing Custom Profiles?

If you had existing Custom Profiles in your Addigy catalog, these will be moved to your Custom Software catalog section where they can still be edited and deployed.

In the current Smart Software UI, you'll notice that Custom Profiles that were migrated do not have a version when they become Smart Software items.

In the new Smart Software UI, we will add a small "converted profile" badge to items that were migrated over.

This deprecation of the Custom Profiles pane is part of our plan to simplify the Catalog pane in order to provide a simpler and more streamlined experience for Addigy Admins. Learn more about the Catalog migration here.

If you have an Addigy account and have additional questions, you can create a ticket by emailing

Alternatively, you can submit a support request within Addigy.