Support

Instructions related to the Support section of Addigy.

Enrolling iOS Devices into Supervised Mode using Apple Configurator 2 (Without Apple Business Manager)
1. Download Apple Configurator2: https://apps.apple.com/app/apple-configurator-2/id1037126344?mt=12 2. Once downloaded, click on the green Add button as...
Wed, 13 Nov, 2019 at 2:33 PM
Deploying Adobe CC Applications using Addigy.
The purpose of this KB article is to assist in deploying Adobe Creative Cloud applications. This will guide you step by step starting from the Creative Clou...
Thu, 4 Jun, 2020 at 3:50 PM
Deploying Bitdefender using Addigy
This KB will guide you on installing Bitdefender as well as showing you which Kext whitelisting and Privacy Preferences Policy Control (PPPC) profiles white...
Mon, 1 Mar, 2021 at 12:56 PM
ConnectWise API Roles Permissions Required for Integration with Addigy
This KB will provide the necessary security API roles required by ConnectWise in order to integrate properly with Addigy. To learn more about the ConnectWis...
Wed, 16 Jun, 2021 at 10:11 AM
Pushing Google Chrome Extensions
This KB will assist you in pushing Google Chrome Extensions to Chrome Browers.  In order to accomplish this, copy the following .plist into a TextEdit file...
Mon, 15 Feb, 2021 at 4:30 PM
Installing a Printer via Smart Software
The process of deploying a printer as part of Mac management can be tricky, that is why Addigy has developed several means of achieving this in a simple ...
Thu, 8 Jul, 2021 at 9:37 AM
Enabling & Disabling Software Metering
Software Metering is a service provided by Addigy that can track application usage (System Application Metering) and/or web traffic (Web Applications Meteri...
Thu, 8 Oct, 2020 at 12:25 PM
How To Enable and Disable Addigy Support Access
The Support Access feature is an important part of our platform for both our users and our team, as it allows our Support Agents to investigate and troubles...
Thu, 4 Jul, 2019 at 6:08 PM
How to Upvote Feature Requests
This article serves as a short tutorial on how to upvote feature requests to voice your favor of adding a certain request to the platform. Where should I ...
Wed, 16 Sep, 2020 at 10:32 AM
Troubleshooting FileVault Enablement
FileVaulting a macOS device adds an extra layer of security to prevent data loss/breach. However sometimes FileVault can run into some hurdles before it can...
Mon, 14 Sep, 2020 at 4:54 PM