Remote Control

Addigy LiveDesktop Overview
LiveDesktop provides an unrivaled experience for remotely controlling macOS devices. Unlike third-party tools that install a separate application to control...
Wed, 29 Apr, 2020 at 10:43 PM
Enabling Remote Management for LiveDesktop
LiveDesktop provides an unparalleled experience for remotely controlling your macOS devices by leveraging the Remote Management service natively installed o...
Tue, 23 Jun, 2020 at 3:13 PM
ConnectWise Control in macOS Catalina
In the release of macOS Catalina, Screen Recording is new a PPPC prompt that requires any application that shares the user's desktop to have the end-us...
Thu, 13 Aug, 2020 at 1:58 PM
Addigy ScreenConnect Integration
Addigy ScreenConnect Integration Addigy integrates with ScreenConnect which is now known as 'ConnectWise Control'. This provides a Remote Con...
Mon, 17 Aug, 2020 at 11:25 AM
Reinstall the ScreenConnect Client on a Device
If you are experiencing issues connecting to a device using Addigy's ScreenConnect integration, it can usually be remedied by reinstalling ScreenConnec...
Thu, 27 Jun, 2019 at 11:51 AM
Enabling Privacy Controls for ScreenConnect in macOS Mojave
With the introduction of the macOS Mojave, new privacy controls will prevent ScreenConnect from accessing the device's keyboard and mouse. In order to ...
Wed, 29 May, 2019 at 10:57 AM
Connecting to a LiveDesktop Session from a Windows Device
To connect to a LiveDesktop session from a Windows device, you will need to download and use a third-party client which supports VNC. For this example, ...
Wed, 29 Apr, 2020 at 10:41 PM
Mouse & Keyboard ScreenConnect Troubleshooting
Mojave (macOS 10.14.0 & above) introduced a new security feature that's enabled by default and cannot be bypassed without User Approved MDM and PPP...
Tue, 19 Feb, 2019 at 12:37 PM
LiveDesktop Failed Connection Error
We have identified a  current limitation (08/06/2020) with our Remote Tool LiveDesktop. Are you experiencing a connection failure when trying to connect to ...
Fri, 7 Aug, 2020 at 10:51 AM
Enabling the Addigy Remote Control Integration
Addigy Remote Control has been deprecated and will no longer be available starting in May 2020. Please visit here for details and alternatives. Add...
Thu, 9 Apr, 2020 at 3:10 PM